Where do you produce the products?

Our products have been produced by leading laboratories in France and Spain.

Where can I buy NIEVES by Nieves Alvarez cosmetic products?

Our products can be purchased on the official website nievesbeauty.com, as well as in the drugstore sections of El Corte Inglés:

Preciados - Goya - Castellana - Serrano - Sanchinarro - Pozuelo - Barcelona (Plaza Cataluña) - Valencia (Pintor Sorolla) - Alicante - Oviedo (Uria) - Santander - Bilbao - Vitoria - Valladolid - Vigo - Santiago de Compostela - Zaragoza (Sagasta) - Murcia - Marbella - Málaga (Avda. Andalucía) - Sevilla (Plaza del Duque) - Granada (Genil) - Palma de Mallorca (Avda. Alexandre Rosselló) - Las Palmas de Gran Canaria (Avda. José Mesa y López)

How are product safety tests carried out?

Skin compatibility studies are carried out through specific tests with an external laboratory, as well as the efficacy of the preservative system.

How is the quality of the products guaranteed?

Cosmetic products are manufactured following the international standard ISO 22716, which contains guidelines for the correct manufacturing and handling of cosmetic products. In addition, quality controls are carried out from the organoleptic and microbiological point of view in order to guarantee that the product meets the quality requirements.

Are the ingredients of proven efficacy?

Yes. Our main active ingredients have efficacy studies carried out by the manufacturers, where their efficacy can be clinically demonstrated.

Are any GMO ingredients used?


Are the products suitable for use during pregnancy?

The products have good skin compatibility and are classified as "Non-irritating". However, they have not been specifically validated for use in pregnant women. Therefore, it is convenient to consult your specialist since each pregnancy is different.

Do the products contain parabens?

No, our cosmetic products do not contain parabens.

Do the products contain silicones?

No, our cosmetic products do not contain silicones.

Are the products vegan?

Yes, our skincare products are vegan.

Are the products natural?

The products are formulated with a high percentage of natural origin.

Are the products dermatologically tested?

Yes. We have conducted dermatological testing on all of our products to ensure compatibility with all skin types.

Are they cruelty-free products?

Our products have been made in France and Spain, so they are within the European legal framework, which prohibits testing ingredients and products on animals.

Are they suitable for all skin types?

Yes, including sensitive skin.

Do they have an expiration date?

The PAO symbol appears on each package, which is responsible for indicating the expiration date of the product. It is a graphic of an open jar with a number inside. The number indicates the months it takes for the product to expire from its opening.

Where can I see advice on how to use the products?

On the page of each product, you can view a video that explains how to use it. Additionally, in the "Blog" section you can find tips and articles on the use and benefits of use.

How much product do I have to use?

We recommend using sufficient quantity to cover the surface of the face, neck and décolleté. We invite you to see the "how to use" videos of each product, to obtain more information about their application.

What are the main benefits of the ingredients used in NIEVES?

We invite you to learn more about our ingredients in the section of our website: Our formulas.

Can the products be used daily, in the morning and at night?

Yes. The recommended thing for optimal care is to perform the facial routine twice a day. In the morning, the skin should be prepared to combat external factors throughout the day, and at night it is essential for the skin to repair itself during rest hours.

If I already use a moisturizer, do I need to use a serum?

Although both products hydrate and revitalize the skin, they have very different functions. Therefore, to obtain optimal results you must use them simultaneously, since the serum enhances the results of the moisturizer.

Can I apply the eye contour after the serum?

Yes. It is best to apply the contour once the serum has been applied, both day and night.

¿NIEVES by Nieves Álvarez celebra el Black Friday?

En NIEVES queremos celebrar el Black Friday contigo, ¡te informamos de los detalles!


How to make an order?

On the page of each product, select the desired quantity and click on "Add to cart". From there, you will be able to create an account or checkout as a guest. To conclude the purchase, follow the instructions that appear on the different screens until you receive the payment confirmation.

In the event that one of our products is temporarily unavailable, you can click "notify me" and leave your email address so we can let you know when it becomes available again.

I have not received an order confirmation.

This can be due to different reasons:

  • Our messages may have been blocked as Spam, so you can try to check that section in your email.
  • Your order has not been registered correctly. In this case, check that the payment has been processed.
  • If you have any other questions, please contact us at the following address contacto@nievesbeauty.com

Do you make international shipments?

You can check the different countries to which we ship in the "Shipping" section.

Where can I see my order history?

To access the status and history of your orders, log in and enter "your account".

If you do not have an account, you can create one even if the order has already been placed.

Is a promotional code used?

If you have a promotional code, you can enter it during the completion of your order, in the "Promotional code" section. By entering the code, the offer will be applied immediately to the amount of your shopping cart.

When can I expect to receive my order?

Orders are processed and shipped on business days (Monday through Friday, excluding holidays). There are different delivery times that you can consult in our delivery and return policy.

Do I have to create an account?

It is not mandatory to have an account to place an order, you can do it as a guest. However, it is recommended as it speeds up the payment process in a secure way and makes it easier for you to verify and track the order once it has been shipped.

How can I receive the latest news?

You can subscribe to the newsletter, in which you will receive all the news from the brand. To do this, you only have to enter your e-mail in the newsletter section, at the bottom of the page.

Additionally, you can consult our social networks in which we share content and relevant information about the products.

I have not received my order.

If you have not received your order, please contact us at the following address contacto@nievesbeauty.com.

Do you have another question?

Contact us at the following address contacto@nievesbeauty.com.


How many days does it take for my order to arrive?

Check our delivery and return policy to see the estimated delivery time for your order.

Once your order and payment have been validated, a confirmation email will be sent to the email used in the purchase. When your order is shipped, you will receive a second email through which you can track the order.

What are the types of delivery available?

Depending on the country of destination of the order, there are different types of delivery. Check our delivery and return policy for more information.

Can I send a gift to a different address?

You can enter in each order the address to which you want it to be sent. However, you will not be able to enter two delivery addresses for the same order.

To which countries are shipments made?

We ship worldwide. Consult our delivery and return policy to see the estimated delivery time for your order, as well as the shipping costs.


Can I cancel or modify my order?

The modification of an order is only possible if it has not yet been sent. Please contact us as soon as possible at the following address contacto@nievesbeauty.com, and we will confirm if you still have time to make any changes to your purchase.

If your order has already been shipped and it has not been possible to make changes in time, please contact us to arrange a return once you have received your order.

Can I return or exchange a product?

We accept returns as long as the products are in their delivery conditions, that is, they have not been opened or used, and the return is always made within 14 days of purchase. The amount will be refunded in the same payment method in which the purchase was made, shipping costs will be charged to the customer. To return any of our products, please contact through the following email address contacto@nievesbeauty.com and follow the instructions that will be indicated.

How to return my order?

To return any of our products, please contact through the following email address contacto@nievesbeauty.com and follow the instructions that will be indicated.

When will I receive the refund?

The refund of the amount will be made 10 working days after the processing of the return.

In the event that a product is not in good condition at the time of delivery, you must quickly contact the following address contacto@nievesbeauty.com to indicate the product and its damage in detail. Once the case has been studied, we will contact you via email, within a reasonable period of time, to let you know if you are entitled to a refund or replacement of the damaged product.